Refund policy

Returns & Exchanges:

Every Ekamph piece is made only after you order it — that's how we keep waste low and quality high. Because of this, we're unable to accept returns or exchanges for reasons like sizing preference or change of mind, so we encourage you to check our size chart carefully before ordering.

That said, if something's genuinely wrong — a manufacturing defect or the wrong item delivered — we've got you covered.

For manufacturing defects, please share a clear, continuous unpacking video (showing the sealed package, shipping label, unboxing, and the defect itself) — this lets our team verify the issue quickly and process your request without back-and-forth. Email us at ekamph5@gmail.com within 48 hours of delivery, along with the video. We may request additional photos if needed.

If you received the wrong size or item by mistake, let us know the same way within 48 hours and we'll arrange an exchange.

Conditions:

1. Manufacturing defect or wrong-size claims must be reported within 48 hours of delivery.
2. Manufacturing defect returns require a complete, continuous unpacking video.
3. Product packaging, labels, and tags must be intact and untampered.
4. The product must be unused, unwashed, and in its original condition.
5. Returns for reasons outside a verified defect or delivery error won't be accepted.
6. Exchanges are processed once the item is received and passes quality inspection.
7. Pack the product securely for return transit to prevent damage.
8. Approved returns must be dispatched within 48 hours of approval.
9. Items not meeting these conditions may not qualify for return or exchange.